Putting residents and their families at the heart of all decisions

Persone Centred Care at Firlawn Nursing Home and Hill House Care Home

Person Centred Care

We provide a first class service to our residents. After all, they are the ones that matter, and this is reflected in our working principles based on the concept of person centred care. If you have not heard of this before then this extract from the Health Foundation puts it very well: -

‘Person centred care sees patients as equal partners in planning, developing and assessing care to make sure it is most appropriate for their needs. It involves putting patients and their families at the heart of all decisions’.